The measures against COVID-19

Capu Biancu facing COVID-19

We would like to inform about the measures implemented at the hotel against the Covid-19. Each Head of Department ensures the implementation of protocols specific to each department under the vigilance of a referent appointed for this purpose.

"Sanitary Pass"

As from August 1st, due to the sanitary measures imposed, the sanitary pass will be compulsory to access the Hotel premises.
Before entering the hotel, you will be asked for one of the following elements:

- Vaccination passport : provided you have a complete vaccination schedule.
- Negative RT-PCR test or antigenic test less than 48 hours.
- Certificat of reinstatement of Covid-19 : positive RT-PCR test dating at least 11 days and less than 6 months.

Self-tests are not allowed. The stated elements can be presented in digital or paper version, the QR code must be readable.
Without presentation of a valid health passport, the access to the hotel will not be possible. We also inform you that the cancellation conditions will be applied.

Protection of customers and places

All our measures to ensure your protection:

Training on the protocols specific to each service as well as on barrier gestures and physical distance
Our team members will systematically wash their hands upon arrival at the hotel and regularly during the service
Maintaining a safe distance between you and our team
HA gel at reception, in all circulation points
Sanitary kit (mask and gel) available at the hotel shop. We suggest that you arrive with your masks, since the local supply may not be regular.
Contact points disinfected every hour
Direction of circulation recommended in the hotel

Team protection

All our measures to ensure the protection of teams:

Plexiglass protection at reception
When distance cannot be respected, wearing a mask is recommended
HA gel and strict hygiene protocol
Uniforms disinfected daily at more than 60 °
Personal cleaning equipment: gloves, masks, sponges, garbage bags, will be changed after cleaning each room
In accordance with our ecological policy, sheets and towels will only be changed on request
Cooks: masks, charlottes
We will ask you to systematically ventilate your room before leaving it to allow the maids to be safe

Health actions in our restaurants

All our measures taken in restaurants:

Direction of movement in the restaurant and respect for table distancing
Cutlery and glasses disinfected in our osmosis dishwashers
Cleaning of furniture, tables and contact points with ozonated water (virucidal and bactericidal)
CB payment at La Paillote, our TPE are disinfected after each use
Secure receipt protocol

Sanitary actions in our rooms

All our measures taken within the rooms:

Cleaning of rooms with treatment of contact points with ozonated water - disinfectant and virucidal
Washing clothes at least 60 ° C, drying by calender at 180 ° C for: sheets, pillowcases, mattress covers, towels, duvet covers, and drying at 160 ° C for: sponges, bathrobes, duvets, blankets, bags and textile covers
The glasses and contents of the mini bar will be disinfected after each customer. The toilet paper and the welcome products will be replaced after each client
Chambermaids will only intervene in your room while you are away

Sanitary actions for reception

All our measures taken at reception:

Installation of Gel HA station
Plexiglass protection
Online check in to limit arrival formalities, send your invoice the day before for verification for a fast check out
CB payment recommended and TPE disinfection after each use
Closure of the luggage service - Our baggage handlers will collect the luggage in your vehicles only at the time of room accompaniment
Wearing a mask during room accompaniments

Sanitary actions at the beach

All our measures to ensure your protection:

Respect for the distance of more than a meter between the deckchairs at the pool and the canopy beds at the beach

Provision of individual mattresses and headrests at the beach

Daily ozone water cleaning of all our beach mattresses

Your protection during our boat trips

All our measures to ensure your protection on our Boston Whaler:

Disinfection of contact areas with ozonated water after each client

Respect for safety distances with the skipper