The measures against COVID-19

Protocols specific to each service

Capu Biancu facing COVID-19

We would like to inform about the measures implemented at the hotel against the Covid-19. Each Head of Department ensures the implementation of protocols specific to each department under the vigilance of a referent appointed for this purpose.

"Sanitary Pass"

As from August 1st, due to the sanitary measures imposed, the sanitary pass will be compulsory to access the Hotel premises.
Before entering the hotel, you will be asked for one of the following elements: 

 - Vaccination passport : provided you have a complete vaccination schedule.
 - Negative RT-PCR test or antigenic test less than 48 hours.
- Certificat of reinstatement of Covid-19 : positive RT-PCR test dating at least 11 days and less than 6 months.
Self-tests are not allowed. The stated elements can be presented in digital or paper version, the QR code must be readable.
Without presentation of a valid health passport, the access to the hotel will not be possible. We also inform you that the cancellation conditions will be applied. 

Protection of customers and places

All our measures to ensure your protection:

  • Training on the protocols specific to each service as well as on barrier gestures and physical distance
  • Our team members will systematically wash their hands upon arrival at the hotel and regularly during the service
  • Maintaining a safe distance between you and our team
  • HA gel at reception, in all circulation points
  • Sanitary kit (mask and gel) available at the hotel shop. We suggest that you arrive with your masks, since the local supply may not be regular.
  • Contact points disinfected every hour
  • Direction of circulation recommended in the hotel

Team protection

All our measures to ensure the protection of teams:

  • Plexiglass protection at reception
  • When distance cannot be respected, wearing a mask is recommended
  • HA gel and strict hygiene protocol
  • Uniforms disinfected daily at more than 60 °
  • Personal cleaning equipment: gloves, masks, sponges, garbage bags, will be changed after cleaning each room
  • In accordance with our ecological policy, sheets and towels will only be changed on request
  • Cooks: masks, charlottes
  • We will ask you to systematically ventilate your room before leaving it to allow the maids to be safe

Health actions in our restaurants

All our measures taken in restaurants:

  • Direction of movement in the restaurant and respect for table distancing
  • Cutlery and glasses disinfected in our osmosis dishwashers
  • Cleaning of furniture, tables and contact points with ozonated water (virucidal and bactericidal)
  • CB payment at La Paillote, our TPE are disinfected after each use
  • Secure receipt protocol

Sanitary actions in our rooms

All our measures taken within the rooms:

  • Cleaning of rooms with treatment of contact points with ozonated water - disinfectant and virucidal
  • Washing clothes at least 60 ° C, drying by calender at 180 ° C for: sheets, pillowcases, mattress covers, towels, duvet covers, and drying at 160 ° C for: sponges, bathrobes, duvets, blankets, bags and textile covers
  • The glasses and contents of the mini bar will be disinfected after each customer. The toilet paper and the welcome products will be replaced after each client
  • Chambermaids will only intervene in your room while you are away

Sanitary actions for reception

All our measures taken at reception:

  • Installation of Gel HA station
  • Plexiglass protection
  • Online check in to limit arrival formalities, send your invoice the day before for verification for a fast check out
  • CB payment recommended and TPE disinfection after each use
  • Closure of the luggage service - Our baggage handlers will collect the luggage in your vehicles only at the time of room accompaniment
  • Wearing a mask during room accompaniments

Sanitary actions at the beach

All our measures to ensure your protection:

  • Respect for the distance of more than a meter between the deckchairs at the pool and the canopy beds at the beach

  • Provision of individual mattresses and headrests at the beach

  • Daily ozone water cleaning of all our beach mattresses

Your protection during our boat trips

All our measures to ensure your protection on our Boston Whaler:

Disinfection of contact areas with ozonated water after each client

Respect for safety distances with the skipper

Your protection at the Spa

All our measures to ensure your protection at the Spa:

  • As always, impeccable personal hygiene and hand washing between each client

  • Disinfection of contact areas with ozonated water after each client

  • Change of towels for each client

  • Individual protection measures for our masseuse and our clients during treatments and massages

  • Precise protocol defined to guarantee total security

Your Fitness Protection

All our measures to ensure your protection at Fitness:

  • Limitation of 3 people in the gym

  • Provision of ozonated water cleaner for cleaning machines

  • For Yoga, respect for physical distances

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